Last updated: 26 August 2026
This Cookie Policy explains how Dr Raquel Delgado uses cookies and similar technologies when you visit:
It explains what cookies are, why we use them, the types of technologies that may operate on the website, and how you can manage your preferences.
This Cookie Policy should be read together with our Privacy Policy, which provides further information about how we collect, use, store and protect personal information.
This website is operated by Dr Raquel Delgado.
Dr Raquel Delgado
Bilba Clinic
57 Great Titchfield Street
Fitzrovia
London
W1W 7PN
Website: https://drraqueldelgado.com
Email: dr@drraqueldelgado.com
Telephone / WhatsApp: +44 78797 10046
If you have questions about our use of cookies or other website technologies, you can contact us using the details above.
Cookies are small text files that are stored on your computer, smartphone, tablet or other device when you visit a website.
They allow websites to store or access certain information about your browser or device.
Cookies may be used to:
make a website function correctly;
maintain website security;
remember privacy and cookie preferences;
understand how visitors use the website;
measure website performance;
improve navigation and usability;
support forms or other website functionality; and
measure the effectiveness of marketing activities where permitted.
Some cookies operate only for the duration of your browsing session and are removed when you close your browser.
Others may remain on your device for a specified period or until you delete them.
The rules applying to cookies may also apply to other technologies that store information on or access information from your device.
These may include:
pixels;
tags;
scripts;
browser local storage;
web beacons;
device identifiers; and
similar online technologies.
In this Cookie Policy, references to "cookies" generally include these similar technologies where appropriate.
We use cookies and related technologies for a limited number of purposes connected with operating and improving our website.
These purposes may include:
ensuring that the website works correctly;
maintaining website security;
remembering your cookie preferences;
measuring website traffic;
understanding which pages visitors use;
identifying technical problems;
improving website performance;
improving website content and navigation; and
supporting additional functionality that may be introduced in the future.
We do not require visitors to create an account or log in to use the public website.
Some cookies are required for the website to operate properly or to provide functionality requested by the visitor.
These may include technologies used for:
website security;
technical website operation;
preventing malicious activity;
maintaining website stability;
processing user requests;
remembering cookie choices; and
managing consent preferences.
Our cookie-consent system uses technology to remember whether you have accepted, rejected or customised your cookie preferences.
These technologies are regarded as necessary because without them the website may not be able to remember and respect the privacy choices you have made.
Where a cookie falls within an applicable legal exception, consent may not be required.
However, we still aim to provide clear information about how these technologies are used.
We use Google Analytics to help us understand how visitors use our website.
Google Analytics may collect information such as:
which pages are visited;
how visitors move between pages;
how long visitors spend on the website;
which type of device is used;
browser information;
operating system;
approximate geographic information;
referring websites or search engines; and
general website interaction data.
We use this information to evaluate website performance, understand which content is useful to visitors and improve the overall user experience.
Analytics information is not intended to be used by us to diagnose a medical condition or determine that a particular visitor has a specific health concern.
Where consent is legally required for analytics technologies, they will only be activated after you have made the appropriate choice through our cookie-consent mechanism.
Where analytics are operated under an applicable statistical-purpose exception, we will comply with the conditions attached to that exception, including providing an appropriate means to object where required.
We use CookieYes to manage cookie choices on the website.
The consent-management system allows visitors to control the use of cookies that are not necessary for the basic operation of the website.
Depending on the technologies operating on the website, visitors may be offered options such as:
Accept All
Reject Non-Essential Cookies
Manage Preferences
The system also remembers the cookie preferences you have selected so that the website can respect those choices during future visits.
Where consent is required, non-essential technologies should remain disabled unless you choose to enable them.
The website may use technical or functional technologies that support features requested by visitors or improve the way the site operates.
These may be used for purposes such as:
processing website forms;
maintaining website functionality;
remembering user-interface preferences;
providing security;
improving website reliability; and
delivering requested content.
Where such a technology is strictly necessary to provide a feature you have specifically requested, consent may not be required.
Where it does not qualify for a legal exception, it will be subject to the appropriate consent controls.
Our website is built using WordPress.
WordPress and associated website components may use technical technologies required to:
deliver website pages;
maintain security;
operate forms;
provide administrative functionality;
prevent unauthorised access; and
maintain website performance.
Visitors to the public website are not currently provided with user accounts or login functionality.
Public commenting functionality is not offered as part of the normal website experience.
We do not list every internal website component or plugin in this Cookie Policy because many do not independently store or access information on a visitor's device.
Where an individual website component introduces a visitor-facing cookie or tracking technology, it will be assessed according to its actual purpose and legal requirements.
The website does not currently provide its own user-account system for patients.
An external appointment-booking service may be introduced in the future.
If an external booking service is introduced, it may operate through:
an external booking page;
a link to another provider;
an embedded booking interface; or
another third-party appointment system.
Where the booking provider uses cookies or other tracking technologies, its use of those technologies will be assessed before implementation.
If the new service introduces cookies that require disclosure or consent, our Cookie Policy and consent-management settings will be updated accordingly.
Where you leave our website to use an external booking provider, that provider may also process information under its own privacy and cookie policies.
We may introduce advertising or marketing technologies in the future.
These could include services used to:
measure advertising conversions;
understand the effectiveness of advertising campaigns;
measure interactions resulting from online advertisements;
create advertising audiences;
support remarketing; or
provide personalised advertising.
We will not treat such technologies as strictly necessary simply because they are commercially useful.
Where applicable law requires consent for advertising, behavioural tracking or similar technologies, they will only be activated after the appropriate consent has been provided.
Visitors will be able to reject such technologies without losing access to the essential content of the website.
Our website contains information about medical and healthcare services, including GP services, women's health, menopause, weight management and skin treatments.
We recognise that information relating to an individual's health can be particularly sensitive.
Visiting a healthcare webpage does not necessarily mean that an individual has the medical condition or concern discussed on that page.
Nevertheless, information about browsing behaviour on a healthcare website can become sensitive depending on how it is collected, combined or used.
For this reason, we aim to minimise unnecessary tracking of healthcare-related browsing activity.
We do not intend to use identifiable clinical or medical information obtained through the provision of healthcare services for behavioural advertising.
Advertising and analytics technologies should be configured so that unnecessary health-related information is not disclosed to third parties.
Google Analytics is currently used to provide statistical information about website usage.
Information generated through Google Analytics may be used to:
understand website traffic;
identify frequently visited pages;
evaluate website performance;
understand general visitor journeys;
identify technical issues; and
improve website content.
Google Analytics is separate from your medical record.
Information you provide during a medical consultation is not entered into Google Analytics for website measurement purposes.
Where Google Analytics requires consent under applicable law and our configuration, the analytics technology will remain disabled until the relevant preference has been selected through our cookie banner.
We use website optimisation tools to help improve the technical visibility and performance of our website in search engines.
These tools may assist us with matters such as:
website metadata;
search-engine indexing;
technical SEO;
website performance information; and
integration with analytics services.
The presence of a website optimisation tool does not necessarily mean that the tool independently places tracking cookies on visitors' devices.
Where an integrated service does use cookies or similar technologies, those technologies are treated according to their actual function.
For example, analytics functionality is treated as analytics rather than simply as website optimisation.
Our website may contain links to or integrations with third-party services.
These may include:
analytics providers;
communications services;
appointment-booking providers;
maps;
video services;
social-media platforms;
website security services; and
other external services.
Some third parties may set their own cookies or use similar technologies.
Where these technologies operate directly through our website and require consent, they will be controlled through the appropriate cookie-consent settings wherever technically possible.
Third-party providers may also act as independent controllers of information they collect.
Their processing will be governed by their own privacy and cookie policies.
Our website may provide a link allowing you to contact us through WhatsApp.
A standard link to an external website or application does not necessarily mean that the external provider places cookies through our website.
However, when you follow a link to WhatsApp or another third-party service, that service may collect information and use cookies or other technologies according to its own policies.
You should review the privacy information of external services before providing sensitive or medical information through them.
We may use embedded content from external providers from time to time.
Examples could include:
maps;
videos;
booking tools;
forms;
social-media content; or
other interactive features.
Embedded content can sometimes allow the third-party provider to store or access information on your device.
Where consent is required, we aim to prevent the relevant non-essential technology from operating before the appropriate consent has been provided.
Where consent is legally required, we ask for it through our cookie-consent mechanism.
Valid consent requires a clear choice.
We do not consider simply continuing to browse the website to constitute consent where positive consent is legally required.
Non-essential cookies requiring consent should not be activated before you make your choice.
You can choose whether to allow different categories of non-essential technologies where those categories are available through our preference centre.
You can reject cookies that are not required for essential website operation.
Rejecting analytics, advertising or other optional technologies will not prevent you from:
reading the website;
viewing information about our healthcare services;
contacting the practice; or
requesting healthcare through the available contact methods.
Some optional third-party functionality may not work if the technologies required for that feature have been disabled.
You can change your cookie choices at any time through the cookie settings available on our website.
You may:
enable optional cookie categories;
disable optional cookie categories;
withdraw consent previously provided; or
review the choices you previously made.
Withdrawing consent does not make processing that occurred before withdrawal unlawful.
Once a preference is changed, technologies relying on that consent should cease operating in accordance with the updated choice.
Current UK rules provide a specific exception for certain technologies used solely for statistical purposes, subject to legal conditions.
Where we rely on this exception rather than consent, the technology must be used for qualifying statistical purposes and appropriate safeguards must be followed.
Where required, we will provide a simple and free means of objecting to the use of such technologies.
Where our analytics configuration does not satisfy the relevant exception, we will rely on consent instead.
Most internet browsers allow you to manage cookies through their settings.
Depending on your browser, you may be able to:
see which cookies are stored;
delete existing cookies;
block all cookies;
block third-party cookies;
allow cookies only from selected websites;
delete cookies when you close the browser; or
use private or incognito browsing.
Please note that browser settings operate separately from our website's cookie-consent mechanism.
Blocking all cookies may prevent some necessary website functionality from operating correctly.
Different cookies and technologies may operate for different periods.
Some are temporary and expire when your browser session ends.
Others may remain on your device for a longer period so that preferences or analytics information can be maintained.
We aim to ensure that retention periods are proportionate to the purpose for which each technology is used.
We periodically review the technologies operating on the website and their retention arrangements.
Some third-party technology providers may process information outside the United Kingdom.
Where information collected through website technologies constitutes personal data and is transferred internationally, appropriate safeguards will be considered in accordance with UK data-protection law.
Further information about international transfers is provided in our Privacy Policy.
Our website and digital services may change over time.
For example, we may introduce:
an external appointment-booking system;
additional website analytics;
advertising measurement;
new communication services;
embedded maps or videos;
additional website functionality; or
other third-party services.
Before introducing technology that stores or accesses information on visitors' devices, we will consider whether:
it is necessary;
consent is required;
a legal exception applies;
our consent mechanism needs to be updated;
our Privacy Policy needs to be updated; and
this Cookie Policy needs to be updated.
The fact that this policy refers to a type of technology that may be introduced in the future does not mean that such technology is necessarily operating on the website today.
We may update this Cookie Policy periodically to reflect:
changes to the website;
changes to our use of technology;
new third-party services;
changes in legal requirements; or
changes in regulatory guidance.
The most recent version will be published on this website.
When changes are made, the Last updated date at the top of this policy will be revised.
Where appropriate, we may also ask visitors to review or renew their cookie preferences.
If you have questions about cookies, website tracking technologies or your privacy choices, please contact:
Dr Raquel Delgado
Bilba Clinic
57 Great Titchfield Street
Fitzrovia
London
W1W 7PN
Email: dr@drraqueldelgado.com
Telephone / WhatsApp: +44 78797 10046
Website: https://drraqueldelgado.com
For further information about how we process personal data and your rights under UK data-protection law, please see our Privacy Policy.
You may also obtain information about cookies and data-protection rights from the Information Commissioner's Office (ICO) at ico.org.uk.
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